What Murfreesboro Homeowners Say About Us
What Rutherford County homeowners say about our work, our honesty, and whether we showed up when we said we would.
Roofing Contractor Reviews in Murfreesboro, TN
Every roofer in Middle Tennessee will tell you they do good work. We let the homeowners tell you. These are real Murfreesboro and Rutherford County residents who hired us, watched us work, and decided whether we were worth recommending to their neighbors. Don founded this company on a simple standard: do the job the way you said you would and let the results speak. If we’ve done that, you’ll see it here. If something ever falls short, Don wants to know directly at 615-258-9977.
What Murfreesboro Homeowners Consistently Say
We read every review we get, and a few things come up again and again. These aren’t marketing points we invented. They’re the words homeowners use when they describe their experience to other homeowners.
They showed up when they said they would: That’s the first thing. On a job that disrupts your day and your household, a crew that arrives on schedule is not a small thing. Reliability is the baseline we hold ourselves to on every project in Rutherford County.
They told us what the roof actually needed: More than a few reviewers mention being told their roof was fine, or that a repair would do the job instead of a full replacement. That kind of honesty is harder to find than it should be, and it’s the one thing Don won’t compromise on.
The price they quoted was the price they charged: No last-minute line items, no change-order surprises at the end. When something unexpected comes up mid-job, we call before we act and quote before we bill. Reviewers notice that.
The yard was clean when they left: Roofing jobs produce debris. Nails, shingle scraps, and packaging end up everywhere. We magnet-sweep the yard, haul off the old roofing material, and leave the property the way we found it. That’s part of the job, not a bonus.
They felt comfortable recommending us to family: The strongest proof is referral. When a homeowner gives our name to their sister or their next-door neighbor, they’re putting their own credibility behind us. We take that seriously on every project we touch.
What Murfreesboro Homeowners Say
Ready To See For Yourself?
We offer free estimates with no pressure to decide on the spot. You get photos of what we find, a written quote, and a straight read on what your roof needs.
What Being Local Actually Means for Reviews
When a national roofing chain gets a bad review, it lands in a queue and a customer service rep handles it from three states away. When a homeowner in Murfreesboro has a problem with our work, they’re talking to Don directly. He lives here, he chose to build this company in this community to be near his family, and he’s not going anywhere. That means every job we do is attached to a name and a phone number that answers. It also means every homeowner we disappoint is someone we might pass at the Kroger on Medical Center Parkway. That accountability is not something you can replicate with a call center.
Who Stands Behind the Work
Don Hane founded Roof Troops after a Navy career that included two tours, Desert Storm, and Balkans support operations. He studied civil and environmental engineering at Tennessee State University and has spent his adult life in construction. He settled in Middle Tennessee to be near his daughter, not because a market research report said it was a good zip code. The values he brought home from the Navy are the same ones that run this company: show up on time, do the job right, take care of your people, and never quit on a commitment. When a review says the crew was straightforward and the price was fair, that’s Don’s standard being held.
Questions About Our Reviews and Reputation
Are your reviews real and unfiltered?
Every review you see here or on our Google Business Profile was left by a real Rutherford County homeowner who hired us for an actual job. We do not offer discounts or incentives in exchange for reviews, and we do not remove negative feedback from our profile. If a customer had a problem, we want it visible so you can see how we handle it.
Where else can I find Roof Troops reviews?
Our Google Business Profile is the primary place to read and verify reviews for Roof Troops. You can search “Roof Troops Murfreesboro” on Google and read every review unfiltered, including our responses to any concerns that were raised. We are also working to build our presence on additional platforms over time.
What if I have a problem after the job is done?
Call us directly at 615-258-9977 and ask for Don. We stand behind the work we do, and if something was done wrong, we come back and fix it. The workmanship warranty terms are [CONFIRM] and apply to every completed job regardless of how large or small the project was.
Do veterans and first responders leave reviews?
Many of our reviewers are veterans, active duty, or first responders who took us up on the 10% service discount we offer. We appreciate their service and their feedback, and we think you’ll see that this community keeps us honest. We hold ourselves to the same standard with every customer we serve.
How do I know the price I'm quoted is the price I'll pay?
Our process requires us to call you before we do any work that falls outside the original scope, and to give you a written price before we act on it. If the deck underneath the shingles has soft spots we didn’t know about before tear-off, we stop, call you, explain what we found with photos, and quote the additional work separately. You approve it or you don’t. That’s the commitment behind every review that mentions a fair price.
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